Return/Refund Policy

Receipt required for ALL returns/exchanges

Computer Store Merchandise, General Merchandise, and Trade Books 

  • Returns or exchanges must be completed within 14 days of purchase
  • Items must be in resalable condition with original packaging, including: tags, manuals, and registration cards (if applicable)
  • Computer Store Merchandise may be subject to a restocking fee of up to 15%
  • Calculators, headphones, and voice recorders can only be returned unopened
  • Lab coats, goggles, and scrubs are nonrefundable if worn in lab or clinic
  • NONREFUNDABLE MERCHANDISE
    • ALL clearance items, medical instruments, medical books, reference exam books, testing books, health & beauty products, plants, rain gear, footwear, Ray-Ban Sunglasses, and Hydroflasks

Textbooks  

  • RETURN/EXCHANGE DEADLINES
    • Fall, Winter, & Spring Quarters: Saturday at the end of Week 1
    • Summer Session, Extension, & ELI: 1 week from first class meeting
    • E-Books: E-Books are subject to the same deadlines as above, but are non-refundable once more than 10% of the book is accessed
    • Course material sales FINAL after the above deadlines
  • Exceptions will be made to above deadlines for dropped or cancelled classes, if requested by the last day to drop a class without a “W.” A Term Audit showing the dropped class or proof of drop MUST accompany return
  • Course materials purchased in new condition must be returned in new condition. Materials with bent or dirty corners, spine damage, scratches, markings, or other signs of wear will be returned at the used retail price
  • NONREFUNDABLE
    • Course materials with broken software seals and/or exposed access codes, course readers, SOM & Pharmacy syllabi, and all mini-block course materials
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