Return/Refund Policy

Receipt required for ALL returns/exchanges

General Merchandise and Trade Books 

  • Returns or exchanges must be completed within 14 days of purchase
  • Items must be in resalable condition with original packaging, including: tags, manuals, and registration cards (if applicable)
  • Computer Store Merchandise may be subject to a restocking fee of up to 15%
  • NONREFUNDABLE MERCHANDISE
    • All Personal Protective Equipment (PPE) purchases are FINAL SALE including (but not limited to) face masks, hand sanitizers and thermometers.
    • ALL clearance items, medical instruments, medical books, lab coats, scrubs, reference exam books, testing books, health & beauty products, plants, rain gear, footwear, Ray-Ban Sunglasses, and Hydroflasks
    • Calculators, headphones, goggles, and voice recorders are NONREFUNDABLE once opened

Computer Store Merchandise

  • All returns or exchanges must be completed within 14 days from the date of purchase
    • All Laptop, Desktop, and iPad devices must be factory reset and in its original packaging before a refund is issued. A fee of 15% will be applied for any devices that are returned and are not factory reset and/or original packaging contents are missing
    • All return items must be in resalable condition with original packaging, including: tags, manuals, and plastic wrapping (if applicable)
  • Computer Store Merchandise may be subject to a restocking fee of 15% if it doesnot meet our resalable condition requirements
  • Defective items may be returned or exchanged if they are manufacturer-verified as defective within 14 days from the date of purchase
  • NONREFUNDABLE MERCHANDISE
    • Discontinued items or devices
    • Custom-configured computers
    • Non-defective headphones/earbuds once opened
    • Non-defective printers and ink cartridges once opened
    • Software

Textbooks  

  • RETURN/EXCHANGE DEADLINES
    • Fall, Winter, & Spring Quarters: Saturday at the end of Week 1
    • Summer Session, Extension, & ELI: 3 days after the first class meeting
    • E-Books: E-Books are subject to the same deadlines as above, but are non-refundable once more than 10% of the book is accessed
    • Course material sales FINAL after the above deadlines
  • Exceptions will be made to above deadlines for dropped or cancelled classes, if requested by the last day to drop a class without a “W.” A Term Audit showing the dropped class or proof of drop MUST accompany return
  • Course materials purchased in new condition must be returned in new condition. Materials with bent or dirty corners, spine damage, scratches, markings, or other signs of wear will be returned at the used retail price
  • NONREFUNDABLE
    • Course materials with broken software seals and/or exposed access codes, course readers, SOM & Pharmacy syllabi, and all mini-block course materials

Returns While Learning/Working Remotely

To return your items to the Bookstore, please mail them using the service of your choice to the following address:

UC San Diego Bookstore
ATTN: Returns
9500 Gilman Drive #0008
La Jolla, CA 92093

Please include a copy of your original receipt as well as a note stating that you would like a refund.
Credits are processed when the items are received at the Bookstore and are given to the original method of payment.  The credit will take 2-3 business days to appear on your account.
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