Return/Refund Policy

The UC San Diego Bookstore strives for customer satisfaction. If any product you select from the Bookstore fails to meet your expectations, we will respond to your concern & assist you in an exchange, refund or credit whenever possible within the guidelines which apply to our specific merchandise categories.

  • All categories of refundable merchandise (see textbooks section for textbooks/course materials return deadlines) require an original receipt to obtain a refund, exchange, or credit within 14 days of purchase.
  • General Interest and Technical Books must be in resalable condition & be among the titles currently carried.
  • Clothing, gifts, school & office supplies must be in resalable condition with original packaging and/or tags. Diploma frames must be returned in original box and packaging.
  • For Supply Department electronics, original packaging is required. Calculators & voice recorders must be returned unopened & in resalable condition. Exceptions: Defective calculators or voice recorders may be exchanged for same or upgraded model within 14 days of purchase. Defective merchandise is subject to inspection by Bookstore staff.
  • Non-refundable/non-exchangeable merchandise: Medical instruments, medical books, reference exam books (REFEXM), medical & other testing books (MDTEST & REFEXM), magazines, clearance books & merchandise, bargain books, greeting cards, food & drink, health & beauty products, plants, rain gear, phone cards, ear buds and undergarments. Original cash register receipt required.

Textbooks

Conditions applying to all refunds:

  • Original cash register receipt required.
  • Course materials purchased new must be returned in new condition. Materials with bent or dirty corners, damage to the spine, scratches or other signs of wear, or with any marking, will be deemed used & a used-price refund may be given.
  • Non-returnable/non-exchangeable items: books not used in the current or upcoming term, Course Materials with broken software seals and/or exposed access codes, opened materials designated with an X before the title, course readers, SOM & Pharmacy syllabi, and all mini-block course materials.
  • Defective materials will be replaced up to the end of Finals.
  • If you bought the materials before the end of a previous term's Finals, please present a Term Audit from that term, showing you did not take a class using those materials.
  • Fall, Winter, and Spring Quarters: For all classes beginning first week returns or exchanges may be made through Saturday of the first week; thereafter, all sales are final.
  • Summer Session: Returns or exchanges may be made up to 3 days after the first class meeting; thereafter, all sales are final.
  • Extension & ELI Classes: For classes beginning after the first week of the Quarter returns or exchanges may be made up to one week from the first class meeting; thereafter, all sales are final.
  • E-Books: Return policy for E-Books is restrictive.
  • Exceptions will be made for dropped or cancelled classes if requested by the last day to drop a class without a “W.” A Term Audit showing the dropped class or proof that the class was cancelled must accompany your request. Refunds for course materials purchased for future terms also require a Term Audit for the term in which the purchase was made.

Computer Store

  • All products purchased from the UCSD Bookstore are warranted against defects, by the manufacturer.
  • Manufacturer's warranties apply from the date of purchase. For assistance, please contact the warranty provider. Terms of warranty may vary. All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.
  • In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer.
  • Items purchased from UCSD Bookstore and returned within 10 days from the date of purchase with the original packaging, receipt or invoice are eligible for refund or exchange. All returns may be subject to a 15% restocking fee.
  • Please include all accessories with any returns. This includes software, manuals, cables, adapters, etc. Returned items that do not include all peripherals may be returned to the customer and/or charged on a per item basis. All returns are subject to additional inspection after the return is made. Customer is responsible for any missing items.
  • UCSD Bookstore does not accept returns on opened software. Defective software products may be exchanged for the same title only within 10 days of purchase. Non-defective software that has been opened is not returnable under any circumstances, unless the manufacturer offers a money-back guarantee (MBG). All software is subject to license agreements or terms established by the software publisher. Be sure to read and agree to the license before using the software.
  • In the case of any return, for any reason, the returned products must be in "new" condition, 100% complete, in original and resalable condition, with all packaging, manuals, registration card(s) and software. We reserve the right to refuse a return on any product that does not meet these requirements.
  • Shipping charges and insurance charges are not refundable.
  • DO NOT MARK THE BOX ITSELF IN ANY WAY. All published prices, specifications and services are subject to change without notice. Price protection is not guaranteed for these circumstances. Published prices do not include shipping and insurance.
  • Rebate and coupon offers provided by manufacturers are subject to the terms specified by the manufacturer. These terms include the timeframe of the offer, limitations on quantities and combination with other offers. Proof of purchase and UPC codes from the original packaging are normally required for redemption of rebates by the manufacturer or the manufacturer's agent.
  • Restocking fees will be charged for printers returned with installed toner or ink cartridges and SPECIAL ORDERED items not carried in our inventory. Any other defective hardware products may be returned in accordance to manufacturer's policy within ten (10) days of the invoice date for same model replacement and not for any refund.
  • Apple hardware products cannot be exchanged or returned. Defective products are repaired at the discretion of Apple Computer, Inc.
  • Terms, conditions and policies are subject to change without notice. UCSD Bookstore is not responsible for late or delayed shipments or system failures.
Loading...